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ENTERPRISE TECHNICAL SUPPORT CENTER,TM(ETSC)
ETSCTM is a Development and Operations(DevOps) platform.

ETSCTM ensures every environment(servers,databases,software components,and interfaces) is consistently setup and configured as the enterprise application was designed and tested to operate.

The ETSCTM platform provides real time user tracking and workflows to manage the technical users that develop and operate the application on a daily bases.

ETSCTM platform identifies in real time when,what,why and who to enable Agile Operations.

Benefits for The Enterprise

The ETSCTM platform significantly reduces the enterprise risks associated with continue software delivery of large critical business applications.

Reduce time and cost associated with new environment deployment such as, moving into system test,production or moving data centers. ETSCTM ensures all environments are correctly configured.

Enterprises that implement ETSCTM expect to reduce workload the on the development and operations teams by 20% with the elimination of non code related defects (ghosts.)

Most importantly, ETSCTM platform can increase system availability from unscheduled downtime by 80% by eliminating mistakes,misunderstanding and communications typically associated with traditional manual operations.

DO I NEED TO RELACE EXISTING TOOLS

DevOps is all about improving collaboration and productivity between Development and Oprtaions Support teams.

ETSC is a new set of features that augments your existing investment in tools and process.In many cases it automates exsisting manual processes.

The ETSC Platform is designed to integrate with your existings toolset,improving visibility and information flow that reduces mistakes that causes system downtime.

 
WHO ARE THE USERS OF ETSC

Only ETSC is designed to be used in Development as well as Production Opeartions.Users include developers,testers,DBA's system administers.Any where access to infrastructure has to be kept secure and tracking of user actions and changes is needed to improve the collaboration between teams.

 
HOW IS ETSC DEPLOYED

ETSC is devloped on your site or data center.It is designed to be close to the people and infratructure that it manages.all your data is stored locally safe and secure behind your fire well.

Installation is simple3-4hours,integrated to use your exsisting LDAP security model for users and permissions.

Applications Enviornment can be up and running in a little as 24 hours with minimal need for user training.

 
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